Customer Experience (CX) Quality & Experience Analyst

Join 3BAS Tigers as a Customer Experience (CX) Quality & Experience Analyst and play a pivotal role in shaping exceptional customer journeys. Based in the vibrant hub of Canggu, Bali, you will collaborate with a dynamic team to analyze, optimize, and enhance the overall customer experience. This is your chance to make a tangible impact on our customers' satisfaction and loyalty.

As a Customer Experience (CX) Quality & Experience Analyst at 3BAS Tigers, you will be responsible for conducting comprehensive customer experience audits, gathering feedback, and identifying areas for improvement. You will work closely with cross-functional teams to implement data-driven solutions that elevate our service standards. With a focus on continuous improvement, you will leverage tools like Jira, Confluence, and Salesforce to streamline processes and enhance customer interactions.

📋 Tanggung Jawab Pekerjaan

• Conduct customer experience audits and gather feedback using surveys and interviews.
• Analyze customer data to identify trends, patterns, and areas for improvement.
• Collaborate with cross-functional teams to implement data-driven solutions.
• Develop and maintain customer experience metrics and KPIs.
• Create and present reports on customer experience insights and recommendations.
• Monitor and analyze customer interactions to ensure consistent and high-quality service.
• Stay updated with industry trends and best practices in customer experience.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Psychology, or a related field.
• Minimum of 3 years of experience in customer experience, market research, or a related field.
• Proficient in using data analysis tools such as Excel, SQL, and Tableau.
• Strong understanding of customer journey mapping and customer experience frameworks.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with project management tools like Jira and Confluence.
• Certification in customer experience or market research is a plus.

🛠️ Keahlian

Lowongan Terkait