Application Support Team Lead - IT Leadership Role in Bali

Are you a seasoned IT professional with a passion for leadership and problem-solving? BASS (M) Sdn Bhd is seeking an Application Support Team Lead to join our dynamic team in Canggu, Bali, Indonesia. This is a unique opportunity to combine your technical expertise with leadership responsibilities, helping to drive our IT support services to new heights. As part of our growing team, you'll be responsible for managing a team of application support specialists, ensuring seamless IT operations, and troubleshooting complex technical issues.

BASS (M) Sdn Bhd is a leading IT service provider in Bali, known for its innovative solutions and commitment to excellence. With a focus on customer satisfaction and continuous improvement, we offer a supportive and collaborative work environment. In this role, you'll work closely with our development and operations teams to ensure that our applications run smoothly and efficiently.

As an Application Support Team Lead, you'll be at the heart of our IT operations, working on a variety of projects and initiatives. You'll need to stay up-to-date with the latest technologies and industry trends, and be able to mentor and develop your team to achieve our goals.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of application support specialists, providing guidance and support to ensure high performance and job satisfaction.
• Monitor and improve IT infrastructure and application performance, identifying and resolving issues to minimize downtime and maximize efficiency.
• Collaborate with development and operations teams to ensure seamless integration and deployment of new applications and updates.
• Implement and maintain best practices for IT support, including incident management, problem resolution, and continuous improvement processes.
• Develop and execute strategies to enhance our IT support services, leveraging the latest technologies and industry best practices.
• Provide technical leadership and expertise to drive innovation and improvement within the IT support team.
• Ensure compliance with industry regulations and internal policies, and maintain a culture of security and data protection.
• Participate in performance reviews and professional development opportunities for team members, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, with a proven track record in leadership roles.
• Strong technical skills in areas such as network administration, system administration, and application support.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.
• Experience with IT support tools and software, including ServiceNow, Jira, and monitoring tools like Nagios or Zabbix.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills, with the ability to think critically and make data-driven decisions.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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