Lead Front Desk Receptionist

Royal Express Mandiri · 📍 Pontianak · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 12.000.000 – Rp 14.000.000 per month

Royal Express Mandiri is looking for a dynamic and experienced Lead Front Desk Receptionist to join our team in Pontianak. As the lead, you will be responsible for managing the front desk operations, ensuring a high level of customer service, and maintaining the office's overall efficiency.

If you are a professional with a strong background in customer service and a passion for managing teams, we would love to hear from you. Join us and be part of a company that values its employees and strives for excellence.

This is a full-time position with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk staff to ensure smooth operations and high customer satisfaction.,Handle customer inquiries, complaints, and requests with professionalism and efficiency.,Maintain accurate records of guest information and office activities.,Coordinate with various departments to ensure seamless service delivery.,Organize and manage office supplies, equipment, and facilities.,Ensure compliance with company policies and procedures.,Provide excellent customer service and maintain a positive work environment.,Perform other related duties as assigned.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a supervisory capacity.,Strong communication and interpersonal skills.,Excellent organizational and time management skills.,Proficiency in English and Bahasa Indonesia.,Familiarity with office management software and tools.,Ability to work well under pressure and manage multiple tasks.,Previous experience in the logistics or courier industry is a plus.

🛠️ Keahlian

Customer serviceTeam managementCommunicationProblem-solvingTime managementOffice management software
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